Hi, I’m Steph.

I Have A Knack For Optimizing Systems & A Love For Small Biz, I've Worn Many Hats From Startups To Established Brands. I'm Your Go-To For All Things Operations.

Me, in a snapshot

  • HTML5, CSS3, Bootstrap, JavaScript

    Currently learning: React.js, Node.js, Express.js, SQL & Database Management

  • Airtable, Amazon Vendor/Seller Central, Asana, Basecamp, Clickup, Google Workspace, Gorgias, Jira, Mailchimp, Mailerlite, Mem.ai, Microsoft Office, Miro, Notion, Obsidian, Quickbooks, Salesforce, Shopify, Squarespace, Slack, Shipstation, SPS Commerce, Trello, Typeform, Zapier and many more.

  • Adaptability & Ability to Work Under Pressure: Quick to pivot in new situations, juggle multiple tasks, and switch tasks quickly

    Empathy & Customer Service: Builds strong and genuine relationships with excellent customer service skills

    Organized & Time Management: Very detailed, master of systems, with excellent organization and time management skills

    Problem-Solving: Expert at long-term solutions and simplified workflows

    Tech Savvy: Always expanding my knowledge with training and courses

Operations Coordinator & Executive Assistant

Contract Clients
Aug 2016 - Current

Systems Strategist

Nora Conrad
June 2012 - Current

Operations Manager

MacPac Fulfillment
Aug 2012 - March 2023

Owner & Founder

Sister Sprouts
March 2023 - Dec 2023

  • Working with multiple clients through BELAY and Nora Conrad to handle day-to-day operations with various CPGs and software.

  • Collaborate with cross-functional teams to ensure seamless product launches, coordinate shipments, and manage logistics for e-commerce operations.

  • Utilize Amazon Vendor Central, Amazon Seller Central, Shopify, Shipstation, and other tools to optimize sales and inventory management.

  • Manage invoicing and PO generation with Amazon Vendor Central, Inventory Planner, and Finale Inventory Manager.

  • Coordinate, organize, and analyze sales data to plan and forecast sales in each quarter using tools like Salesforce, Inventory Planner, Shopify Analytics, Google Sheets, Excel, and more.

  • Managing calendars, projects, tasks and email organization systems to keep the staff productive and on schedule.

  • Systems Strategist specializing in workflow optimization for moms, business owners, and students. Developed and curated five courses focused on automation and stress reduction, reaching thousands of women looking to boost their efficiency and productivity.

  • Crafted a specialized course for virtual assistants, emphasizing system organization and skill-building to elevate their professional capabilities.

  • Led a transformative course empowering women to automate and streamline daily tasks, freeing up time for family, personal hobbies, and entrepreneurial ventures.

  • Created and shared over 300 blog posts, 200 videos, and thousands of social media posts focused on productivity tools, tips, and systems.

  • Organized and implemented a comprehensive shipment and wiki system using Notion, Asana, and Google Workspace. This enhanced order management, truck scheduling, and client dashboard development.

  • Maintained and managed the company website, marketing channels, and email list, ensuring a consistent online presence using tools such as Mailerlite, Squarespace, CoSchedule, Buffer, and WordPress.

  • Effectively managed client accounts, overseeing deadline-driven projects and shipments with project management systems.

  • Implemented inventory control programs to accurately label and account for all packages shipped to consumers from the warehouse.

  • Utilized various software and programs such as UPS Worldship, Shipstation, Shopify, Amazon Vendor Central, Amazon Seller Central, SPS Commerce, and Finale Inventory to process orders, issue POs, and send orders.

  • Managed order fulfillment and inventory on multiple retailer websites, including Amazon, Wayfair, SPS, Walmart, BigCommerce, VendorNet, and Shopify.

  • Organized day-to-day operations using a variety of software tools, including Zapier, Notion, Google Workspace, Microsoft Excel, Asana, RingCentral, Gorgias, Gmail, and ADP.

  • Created and managed project timelines for client onboarding and off-boarding, ensuring efficient project execution.

  • Solely designed and launched a fully operational Shopify store, implementing all aspects from product listings to payment gateways.

  • Streamlined fulfillment processes, optimizing shipping and inventory management for quick and efficient order fulfillment from POS, e-commerce, and social media channels including TikTok shop.

  • Grew customer base through targeted digital marketing strategies, achieving a profitable business model within the first 6 months.

  • Managed all customer service touchpoints, maintaining a high satisfaction rate and building a loyal customer community through social media campaigns, content marketing, and paid advertisements.

Don’t just take my word for it

  • Dan Craytor

    Stephanie and I have worked together for nearly a decade. She is a dynamic thinker with an incredible ability to weave her skill set through a wide array of business projects. From day to day needs, to the wildly complex, Stephanie can navigate and add immense value no matter what the job at hand requires. She is a true "value add" and I cannot recommend her enough.

  • Melissa Whaley

    Stephanie was fun to work with and extremely talented. She was able to completely revamp my email organization system and help me with strategies to keep my inbox cleaned up on a regular basis. I highly recommend working with her to get your systems in order!

  • Kristi McAfee

    Stephanie worked for MacPac for over 10 years. She was an extremely valuable employee and asset to our team. Her organizational skills are over the top amazing. She is a person who is always trying to better her knowledge on new and upcoming techniques. Anyone who uses Stephanie will be very lucky as it will be only benefit your business greatly.

  • Mallika Malhotra

    I am so happy that I worked with Nora Conrad. She created how-to videos to teach me the process so that I can take care of things on my own. She was a wealth of information and a professional to work with.

  • Kaylee Johnson

    Stephanie helped me from day one. I was so lost when it came to setting up a blog as a business and she worked with me to sort it all out. Then she went a step further and taught me all sorts of systems and procedures to implement. It was like having my very own personal live course walk me through what I needed to do to expand my impact. I will be forever grateful to her!

Education

🏫 MSU Denver

Bachelors in Business Administration - Graduating Winter 2024

Relevant courses include Foundations of Information Systems, Organizational Management, Business Statistics, Purchasing and Supply Chain Management, Business Analytics I and II, Project Management, Knowledge Discovery and Data Mining, Advanced Machine Learning for Business, Strategic Management, Operations Management

💻 Zero to Mastery Academy

Complete Web Developer Course - Graduating November 2023

Learned essentials of frontend development including in-depth training and projects for HTML, CSS, JavaScript, React.js, DOM Manipulation, Developer Environment, Git, Github, HTTP/JSON/AJAX, Node.js, Express.js

Complete SQL + Databases Bootcamp - Graduating December 2023

This course covers SQL, database management, and database design using real-world exercises working with all database types.

  • This course covers key topics like managing existing customers, tracking and converting leads, managing a sales pipeline of potential sales, and using the built-in features of Salesforce for analyzing sales data and reporting.

    See the certificate

  • Hubspot's Content Marketing certification tests for best practices and the capability of applying them to long-term content planning, content creation, promotion, and analysis, and increasing results through growth marketing.

    See the certificate

  • Revenue Operation (RevOps) is key to helping any company achieve scale. This course offers a solid foundation of actionable advice from current RevOps professionals who teach what revenue operations are and everything to excel at it.

    See the certification

  • LinkedIn Learning certifies Shopify Essentials by setting up an e-commerce website and providing a fully functioning customer experience on the platform using native tools and features including fulfillment, payment portals, shipping services and content management.

    See the certificate

With over a decade of hands-on experience, I've been in a variety of roles ranging from executive assistant to operations manager. I thrive in fast-paced environments and I've got a knack for streamlining tasks and decision-making, making life easier for everyone involved. I’ve mastered logistics, inventory control, and all the finicky sides of platforms like Amazon Vendor Central and Shopify.

But I’m also about balance; I'm a mom, a wife, and a sister to my beautiful family, who inspire me to stay organized and productive every day. I bring that same dedication to the workplace, whether I’m managing calendars or optimizing systems. Passionate about productivity and tech, I'm your go-to for anything operations.

Feel free to reach out, whether it's for professional networking or just to swap productivity hacks. I’d love to work with you and meet new people 👋🏼